Last Updated: July 28, 2026
SECTION 1 – OVERVIEW
This website is operated by VIMEA LTD (trading as Vimea Wellness). Throughout the site, the terms “we”, “us”, and “our” refer to VIMEA LTD.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
SECTION 2 – ONLINE STORE TERMS & PRODUCTS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence.
Our product offerings specialize in home personal care, wellness, and relaxation hardware (including body massagers and thermal care devices).
- General Wellness Disclaimer: Products offered on this website are designed purely for general wellness, personal care, and home relaxation. They are not intended to diagnose, treat, cure, or prevent any medical condition or disease, nor do they constitute medical advice or replace professional healthcare consultations.
- Product Representations: We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
- Pricing: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
SECTION 3 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 4 – PRICING, CURRENCY, AND PAYMENT
Currency: Prices displayed across our international store are denominated in United States Dollars (USD) as the baseline currency, with localized display in Malaysian Ringgit (MYR) for Malaysia-based customers via our automated currency switcher. Transactions will be processed in the currency specified during final checkout.
Payment Processing: Payment transactions are securely processed through authorized third-party payment gateways (including credit/debit cards via Stripe). We do not store or process complete payment card details on our servers.
Taxes and Duties: For shipments to Singapore and Malaysia, prices shown are inclusive of applicable Singapore Goods and Services Tax (GST) or Malaysia Low-Value Goods (LVG) sales tax protocols under standard Delivered Duty Paid (DDP) arrangements.
SECTION 5 – SHIPPING AND DELIVERY
Orders placed on our website are fulfilled and shipped to designated delivery addresses in Singapore, West Malaysia, and supported regional destinations in accordance with our Shipping Policy.
Estimated delivery timeframes (typically 4–7 business days for Singapore, 5–8 business days for West Malaysia via Direct Air Express) are provided as estimates only and are not guaranteed. VIMEA LTD shall not be held liable for delayed deliveries caused by third-party logistics carriers, customs clearance delays, or unannounced force majeure events.
SECTION 6 – RETURNS, REFUNDS, AND CANCELLATIONS
Your health, postpartum recovery, and personal safety are our highest priorities. All purchases made through our store are strictly governed by our Refund and Returns Policy in compliance with UK Consumer Contracts Regulations 2013 and applicable regional consumer protection frameworks (including Singapore Consumer Protection Fair Trading Act and Consumer Protection Act of Malaysia).
30-Day Return Window & Unopened Condition: Customers may request a return within 30 days of receipt, provided items remain 100% factory-sealed in original packaging.
Strict Hygiene Exemption: Due to personal health and hygiene standards, any personal care device or intimate wellness product that has been unsealed, opened, or used cannot be returned or refunded under any circumstances.
SECTION 7 – INTELLECTUAL PROPERTY
All content included on or comprising this website—including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, brand names (including “Vimea Wellness”), logos, and other material—is the property of VIMEA LTD or its content suppliers and is protected by applicable intellectual property and copyright laws.
SECTION 8 – LIMITATION OF LIABILITY
In no case shall VIMEA LTD, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service.
SECTION 9 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 10 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
SECTION 11 – CONTACT INFORMATION & COMPANY DETAILS
Questions about the Terms of Service should be sent to us at support@vimeawellness.com.
Company Name: VIMEA LTD
Trading Name: Vimea Wellness
Company Registration Number: 17366046
Registered Office Address: 128 City Road, London, EC1V 2NX, UNITED KINGDOM
Customer Support Email: support@vimeawellness.com