Shipping Policy
Last Updated: July 28, 2026
Thank you for shopping at Vimea Wellness (operated by VIMEA LTD). This Shipping Policy outlines our shipping procedures, estimated delivery timeframes, and terms for all orders placed through our store, primarily serving customers in Singapore and supported international locations.
1. Order Processing Time
All orders are verified, packed, and dispatched from our fulfillment facility within 1 to 2 business days (excluding weekends and regional public holidays) after order placement and payment confirmation.
Once your order has been processed and handed over to the courier, you will receive an automated shipping confirmation email containing your tracking details.
2. Shipping Methods, Rates & Delivery Estimates (Singapore)
We provide dedicated direct air freight shipping to ensure rapid and secure transit for our health and wellness hardware.
Shipping Carrier/Method: Direct Air Freight (Fully Tracked)
Estimated Delivery Timeframe: 6 to 8 business days
Shipping Fee: FREE Shipping on all orders to Singapore (No minimum order threshold required)
Please note that delivery timeframes are calculated from the dispatch date. While we make every effort to meet these estimated shipping windows, occasional minor delays may occur due to local customs clearance, airport transit, or peak holiday logistics volumes.
3. Shipment Tracking
Every shipment comes with end-to-end tracking visibility. As soon as your package is dispatched, a tracking number and direct lookup link will be sent to your registered email address.
You can also monitor the real-time status of your package at any time by visiting our Track Order page.
4. Customs, Import Duties & Taxes (GST)
For orders shipped to Singapore, applicable Goods and Services Tax (GST) or local customs handling protocols are cleared in full compliance with Singapore Customs requirements. Customers will not encounter unexpected hidden import fees upon parcel arrival under normal delivery operations.
5. Address Accuracy & Undeliverable Packages
Please double-check your shipping address, contact phone number, and postal code during checkout. VIMEA LTD cannot be held liable for delayed or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If a parcel is returned to our warehouse due to an invalid address or uncollected delivery attempts, our support team will contact you to arrange re-shipment.
6. Inquiries & Logistics Support
If you have any questions regarding your parcel status or need assistance with tracking, please feel free to reach out to our dedicated support team:
Operating Entity: VIMEA LTD (trading as Vimea Wellness)
Company Registration Number: 17366046
Registered Address: 128 City Road, London, EC1V 2NX, UNITED KINGDOM Customer Support Email: support@vimeawellness.com
Support Hours: Monday – Friday, 09:00 – 18:00 (SGT)