Return & Refund Policy

Thank you for choosing VIMEA WELLNESS (operated by VIMEA LTD). Your personal health, postpartum recovery, and absolute safety are our highest priorities. Because our product lines consist of advanced chest massagers, maternal recovery hardware, and intimate wellness tools, we strictly enforce our return policies in compliance with international personal hygiene regulations, UK Consumer Contracts Regulations 2013, and Singapore Consumer Protection (Fair Trading) Act.

1. 30-Day Return Policy & Hygiene Exemptions
We offer a 30-day return policy for unopened items, meaning you have 30 days after receiving your item to request a return.

STRICT HYGIENE EXEMPTION: Due to statutory health and hygiene protection standards, any personal care device or intimate wellness product that has been unsealed, opened, or used cannot be returned or refunded under any circumstances. We only accept returns for items that remain 100% factory-sealed in their original, unopened protective film/wrap with all tags and premium packaging intact.

2. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon arrival. If your item is defective, damaged in transit, or if you received the incorrect item, please contact us right away at support@vimeawellness.com. For functional or operational anomalies, your purchase is fully covered under our One-Year Warranty service. Upon verification, we will arrange a swift replacement or necessary repair at zero additional cost to you.

3. The Return Process & Shipping Costs
To initiate an authorized return for an unopened factory-sealed item:
• Contact our support team at support@vimeawellness.com or submit a request via our Contact Us page. Items sent back to us without prior authorization will not be accepted.
• Return Shipping Costs: Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect. We strongly recommend using a trackable shipping service, as VIMEA LTD cannot be held responsible for packages lost in return transit.

4. Refunds & Processing Time
Once we receive and inspect your returned package to verify its original factory-sealed condition, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically credited back to your original payment method (such as your credit card via Stripe) within 5 to 10 business days.

5. Statutory Consumer Rights
Nothing in this policy limits or affects your statutory legal rights under applicable consumer protection laws in the United Kingdom or Singapore.

• Operating Entity: VIMEA LTD (Registered in England and Wales)
• Official Support Email: support@vimeawellness.com
• Registered Address: 128 City Road, London, EC1V 2NX, UNITED KINGDOM

Last Updated: July 2026 | VIMEA LTD Support & Legal Team